Approximately ________ % of the United States labor force is involved in providing services.

• 50
• 80
• 70
• 60

In 2018, the number of online buyers in the United States was over 190 million.
True
False

Current liabilities are debts of the firm that will be due within:

• one year.
• two years.
• six months.
• three months.

Which of the following is not an example of a transaction broker?

• an accountant
• a real estate agent
• an employment agency
• a stockbroker

Which of the following statements about online banking is not true?

• Millennials are adopting mobile banking at a much higher rate than those who are older.
• More people use a tablet for mobile banking than a mobile phone.
• Top mobile banking activities include checking balances and bank statements and viewing recent transactions.
• Online and mobile banking transactions provide significant costs savings for banks.

All of the following are challenges for catalog merchants except:

• the need to bring staff in or manage new technology.
• building a credible website.
• high costs of printing and mailing.
• building sophisticated order entry and fulfillment systems.

All of the following are strategic factors that pertain specifically to a firm and its related businesses except:

• synergies.
• power of customers.
• technology.
• core competencies.

The term supply-push refers to:

• channel conflict.
• making products prior to orders being received based on estimated demand.
• waiting for orders to be received before building a product.
• multi-channel manufacturers who sell directly online to consumers.

Which of the following measures the percentage of sales revenue a firm can retain after all expenses are deducted from gross revenues?

• working capital
• operating margin
• gross profit
• net margin

In the United States, the service sector accounts for approximately ________ % of the United States GDP.

• 80
• 75
• 85
• 70