Social networking sites can reduce organizations’ costs by _____.

a. limiting buyers’ choices by offering services that make it difficult for customers to switch

b. customizing the organization’s Web site and offering many options to customers

c. giving customers more access to all sorts of organizational information

d. providing an inexpensive medium for targeting a large customer base

____ is skill in using productivity software, such as word processors, spreadsheets, database management systems, and presentation software.

a. Information literacy

b. Computer literacy

c. Network literacy

d. Business literacy

To be useful, information systems should _____.

a. not use rumors, unconfirmed reports, and stories

b. use command line user interfaces

c. generate raw data, which can be used for decision making

d. produce information in different formats

Information is the second most important resource in any organization.

True
False

A grocery retailer offering club cards that give customers big discounts is one example of an overall cost leadership strategy.

True
False

Information literacy involves understanding the role of information in generating ____.

a. Data

b. Ideas

c. Competitiveness

d. Business Intelligence

In the context of IT jobs, a _____ must have knowledge and understanding of data warehouse and data-mining tools.

a. systems mining analyst

b. data design officer

c. database administrator

d. web strategist

The data component of an information system is:

a. the input to the information system.

b. a series of integrated files containing relevant facts.

c. a set of facts that have been analyzed by the process component.

d. the output of the information system.

In the context of computer literacy and information literacy, which statement is true of knowledge workers?

a. They should avoid collecting data from external sources.

b. They should know how data should be indexed and updated.

c. They should know how to increase strategic dissonance.

d. They should restrict themselves to the use of informal information.

In the context of IT jobs in the information systems field, a ____ designs and maintains an organization’s Web site.

a. web developer

b. web designer

c. web host provider

d. webmaster

In the context of the data component of an information system, internal data sources include _____.

a. personnel records

b. government agencies

c. population statistics

d. economic conditions