[Solution] Step 1: Developing Human Resources
Created at:
Author: Emily Carter
Recruiting and selecting qualified employees is important, but so is improving the capabilities of current employees. Investments in training and development can help employees perform better in their jobs and prepare them for promotions.
Training and Development
The terms training and development both refer to improving employees' capabilities by addressing a deficiency of skills and knowledge, but they have different emphases:
- Training refers to teaching operational or technical employees how to do the job for which they were hired. The focus here tends to be on "hard" skills, such as the ability to use certain equipment or software packages or to follow a set of guidelines.
- Development refers to teaching managers and professionals the skills needed for both present and future jobs. The focus here tends to be on "soft" skills, such as communication, planning, and leadership.
Select the phrase that best completes the following sentence.
As commonly used in human resource management, the word development usually means .
View Explanation
Although the terms training and development both refer to improving employees' capabilities, they have different connotations as used in HRM. Development tends to focus on the hard-to-quantify skills necessary for advancement in professional and managerial careers.
Which of the following causes of poor performance could training address?
- Inefficient work design
- Lack of skills or knowledge
- Poor supervision
- Low motivation
View Explanation
Training can address a deficiency in skill or knowledge. It cannot solve the problems of low motivation, poor supervision, or inefficient work design, nor can it solve the problems of out-of-date equipment or inadequate communication of necessary information in the organization.
