[Solution] Step 2: Organization Development
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Author: Emily Carter
Reengineering and Organization Development
Sometimes the business environment changes so significantly that organizations need to radically overhaul themselves, or even rebuild themselves from the ground up. In these cases, managers need to implement business process change. Another potentially highly influential means of change is organization development, which focuses on people and their behavior.
Business Process Change
Business process change, also known as reengineering, is the radical redesign of all aspects of a business to achieve major gains in cost, service, or time. Reengineering is necessary to the survival of the organization when the environment undergoes a major shift.
Select the phrase that best completes the following sentence.
A manager who hires an organization development (OD) consultant expects to change the organization by .
View Explanation
OD is a planned, organization wide effort on the part of senior leadership to apply behavioral science to increase organizational effectiveness. The focus is on the attitudes, perceptions, behaviors, and expectations of the people in the organization.
In the five-step reengineering process, which steps occur before management recreates the organization? Check all that apply.
- Engage in team-building and technostructural activities.
- Persuade employees of the commitment of top management to reengineering.
- Develop goals and a strategy for the reengineering effort.
- Encourage a sense of urgency of members of the organization.
View Explanation
The five steps of the reengineering process are as follows:
- Develop goals and a strategy for the reengineering effort.
- Emphasize the commitment of top management to reengineering.
- Create a sense of urgency of members of the organization.
- Begin redesigning processes as though recreating the organization from scratch.
- Incorporate top-down and bottom-up perspectives to achieve the right balance of leadership commitment and employee participation.
Team-building and technostructural activities are organization development techniques. They may be used to assist with any part of the reengineering process.
Select the most appropriate organizational development technique to complete the following sentence.
An analysis of the organization's current condition is a .
View Explanation
Diagnostic activities are used to analyze the organization's current condition.
