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Business Communications >Unit 02 >Chapter 02 >Exploring the Communication Process

Exploring the Communication Process

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Author: Ryan Smith

Communication is the transmission of information and meaning from one individual or group to another. The central objective of communication is to transmit information and meaning from a sender to a receiver. The communication process is generally defined in five steps: sender has an idea, sender encodes the idea in a message, message travels over a channel, receiver decodes the message, and feedback travels to sender.

Complete the sentence with the most appropriate choice.

Encoding is the process of converting  into words and gestures.

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Encoding is the conversion of an idea into words or gestures that will convey meaning.

Complete the sentence with the most appropriate choice.

The is the medium over which a message is transmitted.

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The medium over which a message travels is a channel.

Identify the appropriate step in the communication process.

Mr. Algazi provides the information his client has requested through a voice message.

  • Message travels over channel
  • Sender has an idea
  • Receiver decodes message
  • Sender encodes message
  • Feedback travels to sender

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The verbal and nonverbal responses of the receiver are feedback. Mr. Algazi is responding to a voice message and sending feedback to the sender, his client.

Identify the appropriate step in the communication process.

Dr. Pendelton reviews a status report from his research partner.

  • Sender encodes message.
  • Message travels over channel.
  • Feedback travels to sender.
  • Receiver decodes message.
  • Sender has an idea.

View Explanation

Decoding is the translation of a message from symbols (words, gestures, or images) into meaning. As Dr. Pendelton reviews the status report, he is decoding, or translating, words into meaning.

Identify the appropriate step in the communication process.

William Fairaizl left a voicemail for a job candidate to arrange an interview tomorrow at 4:00 PM.

  • Sender has an idea.
  • Sender encodes message.
  • Message travels over channel.
  • Receiver decodes message.
  • Feedback travels to sender.

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