[Solution] Improving the Tone and Clarity of a Message

The clarity and tone of a message are improved when you use positive and courteous language.

Choose the best revision for the following sentence.

If you take the wrong strategic approach, you will fail.

• Don't make the wrong choice, or your rate of success will diminish.
• With the correct strategic approach, you will succeed.
• Take the right approach, or you'll certainly fail.

An empathetic, audience-focused professional will strive to use bias-free language.

Select the most bias-free and grammatically correct choice to complete each sentence.

We need to ensure  are well prepared in case of an emergency.

The chair of the committee must submit  vote last.

For each pair of the following sentences, identify the selection that best uses plain English and familiar words.

• In the case that you attend communication workshops, as I suggested, you might find that the overall benefit that you receive relates directly to the advancement of your career.
• Attending communication workshops may help advance your career.
• Learn to speak slowly and clearly.
• Be sure that you educate yourself as to how to speak with a measured pace and articulation.