Logo
Business Communications >Unit 02 >Chapter 02 >Part 2: Exploring the Communication Process

Part 2: Exploring the Communication Process

Created at:

Author: Ryan Smith

Communication is the transmission of information and meaning from one individual or group to another. The central objective of communication is to transmit information and meaning from a sender to a receiver. The communication process is generally defined in five steps: sender has an idea, sender encodes the idea in a message, message travels over a channel, receiver decodes the message, and feedback travels to sender.

Complete the sentence with the most appropriate choice.

The process of translating ideas into words that will convey meaning is referred to as .

View Explanation

Encoding is the conversion of an idea into words or gestures that will convey meaning.

Complete the sentence with the most appropriate choice.

The form that take may be influenced by frame of reference, culture, and background.

View Explanation

Senders form an idea for any number of reasons and are influenced by background, culture, and other frames of reference.

Identify the appropriate step in the communication process.

At the executive board meeting, Elena presents her proposal to use nontraditional distribution channels.

  • Message travels over channel
  • Sender has an idea
  • Feedback travels to sender
  • Sender encodes message
  • Receiver decodes message

View Explanation

The medium over which a message travels is a channel. Messages can be sent by phone, computer, letter, memo, conversation, presentations, and other media. Elena's message channel is her oral presentation.

Identify the appropriate step in the communication process.

Rehanna decides to propose a cost-saving reorganization of the company's client database.

  • Sender has an idea.
  • Receiver decodes message.
  • Sender encodes message.
  • Message travels over channel.
  • Feedback travels to sender.

View Explanation

Senders form an idea for any number of reasons and are influenced by background, culture, and other frames of reference, such as context.

Identify the appropriate step in the communication process.

Missy Sanchez sends her coworkers a thank-you note for the generous retirement gift.

  • Feedback travels to sender.
  • Message travels over channel.
  • Receiver decodes message.
  • Sender has an idea.
  • Sender encodes message.

Recommended Books

Reading books is a great way to learn. Here are some of the books we recommend.