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Business Communications >Unit 03 >Chapter 08 >Planning and Writing Persuasive Requests

Planning and Writing Persuasive Requests

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Author: Ryan Smith

In a business environment, persuasion is critical to success. Persuasion is necessary when you anticipate resistance or when you are making more than routine demands.

When crafting a persuasive message, which of the following should be included? Check all that apply.

  • Unspecified outcomes
  • Information that interests the reader
  • Counterarguements forpotential objections
  • Vague and unproven examples
  • An easy-to-take action.

View Explanation

Effective persuasion depends on the reasonable presentation of the benefits of a request.

Your persuasive message should build interest; explain logically and concisely the purpose of the request; use statistics, facts, expert opinions, examples, and direct and indirect benefits; reduce resistance; anticipate objections and offer counterarguments; establish credibility; show the value of your proposals; and request specific, easy-to-take actions.

Fill in the blank with the most appropriate answer.

Persuasive requests are generally more effective when they use  .

View Explanation

Persuasive requests are generally more effective when they are indirect. An indirect persuasive request lays a logical foundation for the request by preceding the request with reasonable explanations and reader benefits.

Read the following message, and answer the following questions.

Dear Mr. Sanchez:

Your efforts to promote ethical business practices in our city have drawn national recognition. You are an excellent role model for all our citizens, especially our youth.

[BUILD INTEREST]

Last year, after learning about the importance of ethical leadership, students who attended our conference returned to their home schools and implemented a total of nine ethics and leadership initiatives. One of these initiatives included a project in which students researched ethical leaders in the local community. Naturally, the students encountered much of your work and have humbly requested your presence at the Ethics and Leadership for Youth conference this year.

Therefore, we would like to invite you to be the keynote speaker for the second annual ELY conference. The keynote address is scheduled for 10 a.m., Friday, April 16, in the Jackson High Memorial Auditorium. Our students would be honored by your presence. If you are able to join us, please call me at (555) 673-3333 by March 15 to make arrangements.

Sincerely,
Jan Sanduccino, Principal
Jackson High School

Which of the following paragraphs most effectively completes the [BUILD INTEREST] section of this message?

  • Following your leadership, next month Jackson High School, in partnership with the Decatur Chamber of Commerce, will be hosting our second annual Ethics and Leadership for Youth conference. Last year the ELY conference had more than 1,500 attendees from district high schools. This year we are increasing our registration to accommodate 750 more students from neighboring school districts. We are excited that so many students are interested in promoting ethics and leadership in their community.
  • Next month Jackson High School, in partnership with the Decatur Chamber of Commerce, will be hosting our second annual Ethics and Leadership for Youth conference. This conference is great. Lots of kids show up and have fun. A swell time is had by all who attend. In fact, this year we are increasing our enrollment to accommodate more students from neighboring school districts. We are excited that so many students are interested in ethics.

Why is the closing of this message effective?

  • It motivates action and makes it easy to accept.
  • It is vague and unspecific.
  • It promotes ethical leadership.

View Explanation

“Following your leadership, next month Jackson High School, in partnership with the Decatur Chamber of Commerce, will be hosting our second annual Ethics and Leadership for Youth conference. Last year the ELY conference had more than 1,500 attendees from district high schools. This year we are increasing our registration to accommodate 750 more students from neighboring school districts. We are excited that so many students are interested in promoting ethics and leadership in their community” is the most appropriate choice because it builds reader interest with facts and specific details.

An effective closing motivates a specific action and makes it easy to accept the request. The purpose of this closing is to motivate Mr. Sanchez to make a speech, not to promote ethical leadership.

Effective claim and complaint messages:

  • Make a reasonable request
  • Provide a blow-by-blow description of details
  • Vent anger

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