Writing Effective Persuasive Claims and Complaints
Created at:
Author: Ryan Smith
Effective claim and complaint messages:
- vent anger.
- make a reasonable request.
- provide a blow-by-blow description of details.
How should you open a persuasive claim or complaint message? Check all that apply.
- With a point of agreement
- With an objective statement of the problem
- With a lengthy review of what you have done to solve the problem
- With a personal introduction
Select the correct response
How should a complaint message begin?
- Using logical development
- Details of the situation
- As emotional appeals
- Demanding action
Select the correct response
What should be included in the closing section of a persuasive message for a claim?
- Why your claim is legitimate
- Sincere praise
- A clear statement of what you want done
Identify the key elements to incorporate when making a request for a claim or adjustment. Check all that apply.
- Reasonable request
- Anger
- Logical development
- Statement of what you want done
- Allow company to choose solution to issue
- Clear facts
