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Business Communications >Unit 03 >Chapter 08 >Learn It: Concept Check Quiz 8-1

Learn It: Concept Check Quiz 8-1

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Author: Ryan Smith

Introduction: Take this quiz to get a quick check on your understanding of chapter concepts.

Which of the following statements about effective persuasion is accurate? Check all that apply.

  • Recipients of persuasive messages feel forced to comply.
  • Persuasion involves a deliberate attempt to change another person's mind or motivate action.
  • People's attitudes change quickly, so persuasion is often immediate.
  • Reciprocation can be an effective persuasion technique.

View Explanation

Persuasion, by definition, involves a deliberate attempt to change another person's mind or motivate action and can be aided by reciprocation, which is the concept of “give and take” or owing someone a favor.

“Limited-time offers” take advantage of which psychological trigger driving persuasion?

  • Commitment
  • Social Proof
  • Scarcity

View Explanation

Marketers who urge customers not to miss out on a “limited-time offer” are relying on the psychological trigger known as scarcity.

When advertisers refer to items as “best-selling,” they are relying on the psychological trigger known as  .

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