[Solution] Following Professional Telephone and Voice Mail Etiquette
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Author: Ryan Smith
Despite the heavy reliance on e-mail, in certain situations calling may be the most efficient channel of communication, whether mobile or on your office line. Be sure to understand professional expectations for telephone, cell phone, and voice mail etiquette.
Identify the telephone etiquette that will make your telephone calls productive. Check all that apply.
- Be brisk when rushed
- Avoid telephone tag
- Be cheerful and accurate
- Leave complete voice mail messages
- Use a three-point introduction
View Explanation
To increase the productiveness of your phone calls, plan a mini-agenda, use three-point introductions, be brisk if you are rushed, be cheerful and accurate, be professional and courteous, end the call politely, avoid phone tag, and leave complete voice mail messages.
Read the scenario, and answer the question.
You are having a hard day at work, but you have to make several phone calls.
What can you do to make sure your voice projects a friendly tone?
- Avoid talking on the phone
- Leave a short, curt voice mail message
- Smile when speaking on the phone
View Explanation
Smiling can affect the tone of your voice. Let your voice show the same kind of friendliness you would show if you greeted the person face-to-face.
Which practice demonstrates courteous and responsible cell phone use?
- Answer all calls when you receive them
- Drive carefully while on the phone
- Choose a professional ring tone
View Explanation
Courteous and responsible cell phone use requires that you remain courteous to those around you; that you observe wireless-free areas; that you speak in low, conversational tones; that you take only urgent calls; that you drive now, talk later; and that you choose a professional ring tone.
You can use voice mail more effectively if you prepare a .
View Explanation
Make your greeting sound professional and friendly, both in tone and content.
