[Solution] How Organizations Manage Conflict
Created at:
Author: Emily Carter
Depending on the cause and level of conflict, managers may wish to stimulate it, control it, or resolve it.
Methods for Managing Conflict
Stimulate Conflict:
- Increase competition among individuals and teams
- Hire outsiders to introduce new perspectives
- Change established procedures
Control Conflict:
- Expand available resources
- Enhance coordination of interdependent groups
- Set higher-level goals that everyone agrees on
Resolve and Eliminate Conflict:
- Temporarily avoid engaging with conflict
- Convince parties to compromise
- Facilitate confrontation and negotiation
Match each method with its conflict management approach:
Change established procedures to cause people to rethink how they work
Persuade the parties to accept a compromise
View Explanation
Changing procedures stimulates conflict by shaking employees out of complacency. Convincing parties to compromise helps resolve counterproductive conflict.
Which is included in a game theory analysis of negotiation?
View Explanation
Game theory assigns numerical values and probabilities to parameters, considers choice sequences, and determines outcome preferences.
