Learn It: Concept Check Quiz 2-4

Introduction: Take this quiz to get a quick check on your understanding of chapter concepts.

Which of these sentences most effectively focuses on the reader’s benefit?

• You will receive your password upon completing all sections of the information form.
• We will issue a password once your information form has been completed.
• A password will be issued upon completion of your information form.

You will receive your refund within three days is phrased in the  voice.

Which of these statements regarding establishing an effective tone in business messages is true? Check all that apply.

• An informal, conversational tone is usually more effective than a formal one.
• First-person pronouns (I, we, you) should be avoided in most business messages.
• Learning what your organization prefers is important in achieving an effective tone.
• Research shows that we is more effective than you in gaining reader interest.