Messaging and Texting at Work
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Author: Ryan Smith
Instant messaging (IM) enables users to communicate in real time via the Internet.
Complete the following sentence about messaging.
IM communication tends to be conducted .
IM is increasingly used by businesses. Identify the reasons why IM is useful for businesses and its employees. Check all that apply.
- Convenience
- Presence functionality
- Cost savings
- Security
- Eliminates downtime
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View Explanation
The pros of instant messaging include speed, cost savings, presence functionality, convenience, and less downtime. The cons of instant messaging include security, litigation, control, and compliance issues.
Before using instant messaging on the job, obtain permission and follow best practices for professional use.
Choose the best answer for the following.
To avoid litigation and security issues, you should:
- respect receivers by employing proper grammar, spelling, and proofreading.
- not use IM to send confidential or sensitive information.
- make yourself unavailable when you need to complete a project or meet a deadline.
.
Read the following IM transcript and answer the question.
Tereza Simpson: Do you have time to meet this afternoon?
Carlos Mendoza: Sure. What's up?
Tereza Simpson: We need to finalize the Bakersfield offer. 2:00?
Carlos Mendoza: 2:00 is perfect. I'll come by your office then.
Tereza Simpson: Great. Thanks!
Does the preceding IM transcript apply professional best practices?
- Yes
- No
.
Texting can be quick and unobstructive and is often the best alternative to a phone call.
Which of the following is a proper usage of text message? Check all that apply.
- Sending confidential or private information
- Texting when you know the receiver is in a meeting
- Identifying yourself when texting someone for the first time
- Sharing bad news with others
- Demanding an immediate response
.
Janelle's office recently decided to add an inter-office messaging system, and chose to use Slack because of its ability to integrate seamlessly with other productivity tools.
Janelle is not familiar with Slack. What advice would you give her about using Slack? Check all that apply.
- Slack can be used for remote collaboration and teamwork.
- Your tone should be adjusted to your audience.
- Slang is generally appropriate to use in private chat rooms.
- Use Slack to find quick answers.
- Slack is a great place to share personal information and accomplishments.
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