Routine E-mails, Memos, and Letters
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Author: Ryan Smith
Written communications fall into two categories: paper-based and electronic. Which of the following are paper-based messages? Check all that apply.
- Business letters
- Instant messages
- Interoffice memos
- E-mails
Choose the correct word to complete the sentence.
A(n) is usually the best channel to use when you need to communicate outside your organization, to keep a permanent record, and to maintain confidentiality.
View Explanation
A business letter is the best channel to choose for messages sent outside the organization when a permanent record is necessary, confidentiality is important, sensitivity and formality are essential, and when you need to make a persuasive, professional presentation.
Business letters are a primary channel of communication for delivering messages to recipients outside of an organization. They are powerful tools that can project a positive image of your company, encourage product feedback, and promote future business.
When are business letters necessary? Check all that apply.
- Persuasive, well-considered presentation is important.
- A permanent record is required.
- Communication is with the government.
- Recipients are located in another country.
- Formality and sensitivity are essential.
Business letters provide a higher level of than digital message channels.
Read the following scenario, and answer the following question.
Your company is producing a phone with a new video feature. You need to review design specifications with the production company overseas. You don't want other companies to know about the new video feature before the product hits the market.
Why is it important to send a business letter in this situation?
- Business letters are less persuasive than e-mails.
- Business letters are more likely to be misdirected than e-mails.
- Business letters can be confidential.
Read the following scenario, and answer the following question.
You are delivering a project outline with specific due dates to the project management team.
Does this situation require an e-mail, a memo, or a business letter?
- Memo
- Business letter
