[Solution] Informal Communication in Organizations
Created at:
Author: Emily Carter
Informal communication is relatively spontaneous and often flows around rather than through legitimized organizational channels.
The Grapevine
The grapevine is an informal communication network that often doesn't coincide with formal channels. Information tends to be highly accurate, especially during organizational stress.
A manager who makes sure to talk somewhat randomly to employees throughout the organization is engaged in .
View Explanation
Management by wandering around involves communicating on an ad hoc basis with individuals throughout the organization. This helps managers receive information not available through formal channels.
Match each example with its type of communication:
The CIO talks to users throughout the organization:
An employee shares leaving news with coworkers who tell others:
View Explanation
The CIO taking opportunities to talk with different individuals is management by wandering around. The news spreading through informal networks in small groups is an example of a cluster chain in the grapevine.
