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Leading & Managing Holistically >Part 6 >Chapter 19 >Operations Control

[Solution] Operations Control

Created at:

Author: Emily Carter

Operations control is concerned with the processes organizations use to transform resources into products or services, occurring at three stages: inputs, transformation process, and outputs.

Forms of Operations Control

  • Preliminary control: Monitors quality/quantity of resources before they enter the system
  • Screening control: Focuses on meeting standards during the transformation process
  • Postaction control: Monitors outputs after transformation is complete

Match each description with its form of control:

Focus on the transformation of inputs into products/services

Focus on inputs

Focus on outputs of the transformation process

View Explanation

- Screening control: Monitors transformation process quality/quantity standards - Preliminary control: Ensures capable workers and quality materials are in place - Postaction control: Checks if final products/services meet established standards

At which stage does the manager use screening control?

View Explanation

Screening control is used during the transformation process to meet quality and quantity standards while converting inputs into products or services.

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