Succeeding With Twenty-First-Century Skills
Created at:
Author: Ryan Smith
Written communication skills and professionalism are important to your professional success. Making a good impression on clients, coworkers, and employers will help build your professional credibility. The following questions test your understanding of the importance of communication skills to your professional career.
Choose the best answer to the following question.
Today's workplace requires all employees, even hourly workers, to create reports and exchange messages. These messages should be .
Read the following scenario, and determine what could be causing Geoffry a problem in his job search.
Geoffry has done well in several interviews and is a good fit for the jobs, but does not get job offers. What should Geoffry consider before applying for other positions?
Which of these are considered important aspects of professionalism in regard to texting?
- Responding to text messages during business meetings.
- Text only when a phone call would disturb others.
- Texting while driving.
- Add emoji's to indicate when you are just kidding or have strong feelings about something.
Read the following questions, and identify the business behavior.
All new entry-level Marketing staff are given extensive training in how to work with clients before they start their jobs. When hiring Marketing staff, what should the hiring manager look for?
- Aggressiveness
- Critical thinking skills
- High need for interaction with others.
Manuel is responsible for maintaining the digital media for their organization. What should Manuel pay close attention to?
- Number of users
- Remote access
- Disinformation
Manuel has been hired to write a program for a client. Once the program is complete they will remain a free agent and will no longer be employed by the organization.
- Collaboration
- Gig work
- Remote work
To boost recognition and increase sales, Shen has added the writing of a blog to the company's social media strategy.
- Emphasis on ethics
- Nonterritorial offices
- Changing communication technologies
View Explanation
Blogs allow customers to stay current on company news and events. They also allow company personnel to make announcements quickly and economically.
After a gas pipeline explosion that destroyed homes and injured dozens of people, Pacific Power Company publicly unveiled a new mission statement with a greater focus on safety and corporate accountability.
- Changing communication technologies
- Renewed emphasis on ethics
- Heightened global competition
View Explanation
Highly public meltdowns of companies like Enron and Worldcom, combined with the housing market and credit market crash of 2008 and the resulting recession, were largely blamed on corporate greed, irresponsibility, and setting profits above all else. The public has taken notice, and, as a result, there has been a renewed emphasis on ethics in the business world. With the passage of the Sarbanes-Oxley Act, the U.S. government requires higher levels of accountability. The ability to create concise messages highlighting ethical responsibility is now more valuable than ever in the workplace.
