Concept Check Quiz 1-2
Created at:
Author: Ryan Smith
Introduction: Take this quiz to get a quick check on your understanding of chapter concepts.
Which of these might cause a psychological barrier to effective listening?
- Ethical or personal values that differ from our own
- Unusual speech patterns or mannerisms
- Poor acoustics or noisy surroundings
View Explanation
Ideas that run counter to our cultural, ethical, and personal values can cause psychological barriers to effective listening.
Which of these strategies can help you become an empathetic listener? Check all that apply.
- Expect to learn something while listening
- Take selective notes
- Strive for a receptive mindset
- Evaluate evidence the speaker has presented
- Be accepting of others who are different from you
View Explanation
Effective listening requires empathy, which can be achieved by expecting to learn something while listening to others, striving for a receptive mindset, and accepting others who are different than you.
Experts say that most people recall between of what they hear.
View Explanation
We can expect our bosses, coworkers, and customers to retain only 25 to 50 percent of a conversation.
