Learn It: Concept Check Quiz 7-2

Introduction: Take this quiz to get a quick check on your understanding of chapter concepts.

An important consideration when using the indirect strategy is ensuring that your intentions are  .

Which of the following should you consider when deciding whether to use the direct or indirect strategy in delivering bad news? Check all that apply.

• The amount of time you have
• The specific situation
• The reaction you expect from the audience
• Your goals for sending the message
• Existing company templates

The indirect strategy is best when the bad news is _______ by the receiver.

• expected
• unexpected