Learn It: Concept Check Quiz 7-3
Created at:
Author: Ryan Smith
Introduction: Take this quiz to get a quick check on your understanding of chapter concepts.
Which of the following sentences uses the passive voice?
- We do not offer cash refunds.
- Cash refunds are not offered.
- You will not receive your refund in cash.
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Which of the following strategies represents an effective way to position the bad news in a message? Check all that apply.
- Spotlighting it at the beginning or end of a paragraph
- Sandwiching the news between other sentences in the paragraph
- Placing the bad news in a subordinate clause
- Creating a main heading that states the bad news
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Understanding our emotional impact on others and making change as a result is called .
