Learn It: Concept Check Quiz 7-5

Introduction: Take this quiz to get a quick check on your understanding of chapter concepts.

In which part of a bad-news message to employees should you provide information about an alternative, if one exists?

• Buffer
• Reasons
• Closing

Which of the following are recommended for delivering bad news in person? Check all that apply.

• Take a partner if you expect a highly negative reaction
• Avoid rehearsing so that you don't sound mechanical or impersonal
• Explain past, present, and future elements of the problem
• Ask the receiver to respond immediately

An important consideration for delivering bad news in person is deciding whether the information is  .