[Solution] Learn It: Concept Check Quiz 11-1
Created at:
Author: Sarah Bennett
Introduction: Take this quiz to get a quick check on your understanding of chapter concepts related to professional conduct and interpersonal skills.
Which of the following are true about the terms ethics and etiquette? Check all that apply.
- The difference between the two is minimal in the workplace.
- Ethics is synonymous with integrity.
- Etiquette is synonymous with social intelligence.
- Our approach to small workplace events reflects our broader sense of ethics.
View Explanation
The difference between ethics and etiquette is minimal in the workplace, as our approach to even small workplace interactions and events reflects our broader attitudes (sense of etiquette).
Which of the following descriptions most closely refers to emotional intelligence?
- The extension of courtesy or politeness
- The ability to use emotional cues to guide thinking and behavior
- Technical knowledge within a field
View Explanation
The ability to use emotional cues to guide thinking and behavior is known as emotional intelligence.
A general sense of courtesy and politeness is known as .
View Explanation
Key to workplace and social interaction, civility is generally understood to mean courtesy or politeness.
