[Solution] Learn It: Concept Check Quiz 11-3
Created at:
Author: Sarah Bennett
Introduction: Take this quiz to get a quick check on your understanding of chapter concepts about telephone etiquette.
Which of the following is recommended when taking messages for others via phone?
- Promise a return call.
- Verify the return phone number.
- Share the intended recipient's whereabouts.
View Explanation
When taking messages for others via phone, repeat the spelling of names and verify return phone numbers.
The responsibility for ending a call lies with the .
View Explanation
Because the responsibility for ending a call lies with the caller, plan to use tactful cues to end the conversation if you initiated the call.
Which of the following are professional benefits of voice mail? Check all that apply.
- Eliminates phone tag
- Avoids the need for actual conversation
- Ensures the accuracy of messages
- Requires that caller and receiver are in the same time zone
View Explanation
Voice mail eliminates phone tag, inaccurate message taking, and time zone barriers.
