[Solution] Part 2: Learn It: Concept Check Quiz 11-3
Created at:
Author: Marcus D. Green
Introduction: Take this quiz to get a quick check on your understanding of chapter concepts related to professional telephone communication.
Which of the following are professional benefits of voice mail? Check all that apply.
- Eliminates phone tag
- Avoids the need for actual conversation
- Ensures the accuracy of messages
- Requires that caller and receiver are in the same time zone
View Explanation
Voice mail eliminates phone tag, inaccurate message taking, and time zone barriers.
Which of the following is recommended when making a professional phone call?
- Increase your rate of speech when leaving a message to avoid being cut off.
- Be prepared to leave a message.
- Consider voice mail as a safe place for confidential information.
View Explanation
When making a professional phone call, expect to leave a voice mail message and prepare accordingly.
When making a professional telephone call, use a .
View Explanation
When placing a call, use a three-point introduction: 1) name the person you are calling, 2) identify yourself and your affiliation, and 3) give a brief explanation of your reason for calling.
