[Solution] Learn It: Concept Check Quiz 11-2
Created at:
Author: Sarah Bennett
Introduction: Take this quiz to get a quick check on your understanding of chapter concepts about face-to-face communication.
Which of the following communication channels is considered the richest?
- Social media
- Face-to-face conversation
- Text message
View Explanation
Face-to-face conversation is the richest communication channel because you can use your voice and body language to make a point, convey warmth, and build rapport.
The element of voice referring to vibration frequency—or the highness or lowness of a sound—is .
View Explanation
Pitch refers to sound vibration frequency, or the highness or lowness of a sound. Voices are most engaging when they rise and fall in conversational tones.
When receiving constructive criticism, responding with a pause or nod is a way of doing which of the following?
- Paraphrasing the speaker's ideas
- Acknowledging what is being said
- Determining the speaker's intent
View Explanation
To acknowledge what you are hearing, respond with a pause, nod, or neutral statement expressing understanding.
