Learn It: Concept Check Quiz 6-1

Introduction: Take this quiz to get a quick check on your understanding of chapter concepts.

Business letters printed on company stationery send  messages.

Which of the following are characteristics of business letters? Check all that apply.

• They remain the most frequently used form of professional communication.
• They communicate formality and importance not possible with e-mail.
• They are considered more confidential than digital media.
• They are well-suited to spontaneous messages.

For optimal readability, business letters should use  margins.