Learn It: Concept Check Quiz 6-2
Created at:
Author: Ryan Smith
Introduction: Take this quiz to get a quick check on your understanding of chapter concepts.
When responding to a customer post on social media, providing your name and position is a way to achieve .
Which of the following is true about customer expectations in the United States for responses to questions or complaints posted via social media?
- Most customers do not expect a response; they usually just wish to voice a complaint.
- Most customers expect businesses to respond quickly, even on the same day.
- Most customers prefer a delayed response since it indicates that the company has been investigating the issue.
Which of the following is phrased using the indicative mood?
- Download the file
- The first step involves downloading the file
- How to download the file
