Learn It: Concept Check Quiz 6-5

Introduction: Take this quiz to get a quick check on your understanding of chapter concepts.

Mentioning characteristics of the receiver when sending thanks, congratulations, or praise is a way to make your message  .

Which of the following strategies makes the most effective closing of a message conveying sympathy?

• Offering assistance
• Looking forward with reassurance
• Praising the deceased in a personal way

Which of the following is an effective way to achieve spontaneity in a goodwill message? Check all that apply.

• Use common phrases such as Best of luck in the future
• Aim to show your genuine enthusiasm
• Write directly
• Strive for an artistic approach