Part 2 -- Learn It: Concept Check Quiz 6-5

Introduction: Take this quiz to get a quick check on your understanding of chapter concepts.

Which of the following strategies will help to ensure that your goodwill message comes across as selfless?

• Begin most sentences with I
• Focus on the actions of the receiver
• Avoid mentioning the receiver by name

Which of the following is the best approach for sending a goodwill message?

• Select a ready-made card that expresses how you feel
• Contact the person by phone
• Wait until time has passed so that your gesture will stand out from others
• Send a handwritten note

Letting your words show your genuine feelings in a goodwill message is a way to achieve .