Part 2 -- Learn It: Concept Check Quiz 6-3

Learn It: Concept Check Quiz 6-3

Introduction: Take this quiz to get a quick check on your understanding of chapter concepts.

Data gathering via social media to improve business strategy and customer service is called social  .

Which of the following message types is written by a customer to identify or correct a wrong?

• Review
• Claim
• Adjustment

Which of the following are advantages to putting a claim in writing? Check all that apply.

• A written claim keeps you from being too direct and offending the receiver.
• You are likely to receive a response more quickly than through a telephone call.
• Your claim is likely to be taken more seriously.
• Writing starts a record of the problem should later action be necessary.